Through PayPal and verified testimonials that you can read on the appropriate section. PayPal is the only online payment system, which guarantees you a refund if the item is not delivered.
Our products are only visible online, from the demonstration images. We don't have a showroom, nor do we sell in physical stores. This allows us to market the product at a better price, allowing you to purchase an Italian artisan item at a lower cost than the national average offer.
° Whatsapp (chat): +39 3317128960
° Email: email@example.com
° Contact form in the "Customer Service" section
PayPal, credit card, cash on delivery, payment by bank transfer. Digital payment systems are encrypted and protected.
In the last phase of the checkout, a special box is active where you can enter the promotional code.
Discount vouchers cannot be combined with other codes or with automatic temporary promotions to the cart.
The comparison price can relate to a momentary drop in the list price of the product (by virtue of dedicated promotions), or an average indicative price of the offline retail market.
Inside the box that will be delivered to you, you will find, in addition to the ordered product including the tag, a convenient shopper (dust Bag) where you can store and protect the item, the summary receipt of the order and finally the quality certificate. In all our products, internally, you will find the denomination of "genuine leather", which guarantees the originality of the material used.
Shipping in Italy is free.
Shipping to one of the countries reached by our service has a cost of 10 €.
We use two different national shipping services: Sda / Poste Italiane and TNT. If you have a specific preference for the "Express" service, you can indicate it in the notes you will find during the purchase.
We try to do everything possible so that the service offered is up to your expectations. Orders are processed in 1-2 working days. Delivery, in Italy, takes an average of 2-5 working days for the Standard service, while for the Express service the average timing corresponds to 1-3 working days. Delivery times are not guaranteed in extraordinary periods (holidays, August, current health emergency).
Within 14 days from the delivery of the order, you can take advantage of the return. We will organize the collection of the goods, informing you of the date and sending you the waybill to be affixed to the package. You will receive a refund (net of the cost of the service, equal to € 10) within 24 hours of returning the package.
Alternatively, you can arrange the return shipment yourself at your own expense. In this case, the refund issued will be equal to the entire sum paid at the time of purchase (net of any additional shipping costs).
If you need the product for a certain deadline (gift, ceremony, etc.), we always recommend that you notify us in advance. We will inform you about the precise timing of evasion, so as not to create inconvenience.
No, it is not among the services offered. If you need to give a present, we recommend that you ask for confirmation of availability in advance and place the order in advance. We cannot guarantee the arrival arranged by the courier.
We do our best to reduce mistakes, but we admit mistakes and oversights, fortunately on rare occasions. No problem. The bag will be collected by the courier (obviously at our expense), we will jointly propose the refund of the order or the replacement, once the package has returned to the office. Unfortunately, in the past we have had unpleasant experiences in this regard, so we always ask for a photo of the defect found.
Yes, if your area is one of those served. The shipment takes (from the departure of the package) on average from 4 to 7 working days.